Terms and conditions

The following terms and conditions apply to passengers booking with Stoychev&son.

1.      Payment in advance (10%) is required as transfer confirmation.. Stoychev&son will issue a Reservation Request. If Stoychev&son is able to provide the service a confirmation email (Transport Voucher) will then be sent to the Client. If the company is unable to provide the service a cancellation email will be sent to the Client.

2.      The confirmation email (Transport Voucher) is the ticket. This must be presented to the Stoychev&son Driver or Representative for both the outward and return trip. A Reservation Request is not a valid confirmation of a booking.

3.      Cancellations must be made by email to the Stoychev&son Central Reservations Office ( office@stoychev-son.com ) and will be confirmed by email. If no confirmation of cancellation has been received it is the responsibility of the Client to contact Stoychev&son. Cancellations must be made more than 7 days in advance of the outbound date of travel. In the event of a cancellation by the Client or Passenger, Stoychev&son, at its absolute discretion may refund the cost of the advance payment (and any supplements paid) subject to an € 10 administration fee and the card transaction fee. Stoychev&son maintains the right to cancel bookings at any time if it feels it will be unable to supply the service requested in a correct manner.

4.      Any complaint or request for refund must be made by email to office@stoychev-son.com within 15 days of the return date of travel.

5.      Passengers are limited to one item of luggage, such as a suitcase or similar item, per person. Customers travelling to ski resorts may also travel with one ski or snowboard bag per person. Any excess baggage must be declared at the time of booking. Stoychev&son reserve the right to charge a supplement for excess baggage, or to refuse to transport excess items.

6.      All luggage must be clearly labelled with the owner’s name and destination address.

7.      The make, model and type of vehicle used for Stoychev&son transfers may vary from those pictured on the website.

8.      All Stoychev&son vehicles are fully insured for passenger and third party claims, as required under local law. However, whilst every care is always taken, a customer’s property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Passengers are advised to check their own travel insurance.

9.      It is the responsibility of the Client to provide a full and valid drop-off/ pick-up address within the destination/ departure town.

10.  It is the responsibility of the Client to provide a full and valid mobile phone number for the Passenger(s), including the International Dialling Code. It is the responsibility of the Passenger to check for messages left on this contact number during the final 24 hours prior to their return journey. Resort to airport pick-up times can vary due to weather or high levels of traffic, etc. If it is not possible to supply a mobile contact number, it is the responsibility of the Client to provide a valid resort contact number. Any notification of changes to pick-up times will be notified by SMS text or by calling the contact number provided. If neither mobile contact number nor resort contact can be supplied, it is the responsibility of the Passenger(s) to contact their agent on the number provided on their Transport Voucher to confirm their resort pick-up time. Failure to check for messages or to contact your Agent if no contact has been supplied may cause you to miss your resort pick-up, in which case no refund is available. If you have supplied full and valid contact number and have received no message, your pick-up will be as confirmed on your Transport Voucher. This is applicable to all Stoychev&son  services.

11.  Any changes to booking details must be made by email directly with Stoychev&son Central Reservations  at least 3 days prior to the date of outbound travel. All changes are subject to availability and may be subject to an administration charge. Any modifications are made at the discretion of Stoychev&son.

12.  Passengers are not permitted to carry alcoholic beverages into Stoychev&son vehicles for the purposes of consuming them therein.

13.  Stoychev&son reserves the right (and delegates to its Agents and drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/ or whose behaviour is consider to pose a threat to the driver, the vehicle and/ or other passengers or road users.

14.  Smoking is not permitted in Stoychev&son vehicles.

15.  All Stoychev&son transfers are door-to-door, where road access allows. There are several destinations where access is restricted for motor vehicles.

16.  If a Private Transfer has been booked and the Passenger(s) is subject to delay the driver will wait for up to 90 minutes from the original scheduled flight arrival time free of charge, after which the Passenger(s) will be deemed to have missed their transfer. In this circumstance no refund is available. Additional waiting time may be arranged by contacting your Agent in advance on the number provided on your Transport Voucher, at a cost of € 10 per hour or part thereof, subject to availability. In the case delays it is the responsibility of the Passenger(s) to contact the Agent on the number provided on the Transport Voucher; this should be done as soon as the Passenger becomes aware of the delay to their flight..

17.  Stoychev&son will endeavour to carry the Passenger(s) with the minimum of discomfort and inconvenience to their destination at the time shown on their Transport Voucher. However Stoychev&son will not incur any liability whatsoever if circumstances beyond its control prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control (this list is not exhaustive):

• Accidents causing delays to the vehicle.
• Restricted vehicular access.
• Exceptional or severe weather conditions
• Compliance with requests of the police or government officials
• Vandalism and/ or terrorism
• Unforeseen traffic delays
• Industrial action by third parties
• Problems caused by other clients
• Other circumstances affecting passenger safety

18.  On the day of transport if Stoychev&son fail for any reason within its control to deliver its passengers to the destination confirmed on their Transport Voucher, ATS will provide suitable transport, such as another coach, train, private car, taxi etc, to take them there. Any reimbursement made by Stoychev&son for the costs incurred by the passenger in taking alternative means of transport to get to their confirmed destination will be no more than the cost of getting to that destination by taxi. Reimbursement for costs incurred will only be paid upon presentation of valid receipts.

19.  Nothing can affect the consumers’ statutory rights.

20.  Bulgarian Law will govern these conditions in all respects.